Support

Email support@zombieai.fun. We read everything and reply within a couple of business days. Most questions are answered below.

I paid on another phone or browser. Where are my videos?

Videos and credits belong to the browser you paid in, since there are no accounts. On the new device, open My videos and enter the email you paid with plus the receipt number from Stripe's receipt email or the PayPal transaction ID. Everything moves over.

How do I get a refund?

Not happy with a video? Write to us within 7 days of making it with the email you paid with and the receipt number or PayPal transaction ID, and we refund that video. Unused credits can be refunded within 14 days of buying. The details are in the refund policy.

My video failed or was declined

A failed video gives its credit back on its own; just try again. "Declined" means the AI couldn't use one of the photos, usually because the face was too small, turned away, blurry or shared with other people. Your credit is back too. Try a brighter, front-facing photo with one person or one pet in it.

What photos work best?

• One person or one pet per photo, face clearly in view and turned toward the camera.
• Bright, even light; no sunglasses, no heavy filters.
• For a pet, the whole face and most of the body in the frame.
• JPG, PNG or WebP. On an iPhone, a HEIC photo works in Safari; elsewhere share it as a JPG first.

How long do you keep my photos?

Photos and videos are deleted 30 days after the video is made, or as soon as you delete a video in My videos. See the privacy policy.